| Business enabling is all about customer enabling. Our customer service has quality,
reliability and going the extra mile to impact the business. It has been built on some
simple founding principles. |
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| Set standards and perform well |
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We will set standards that exceed statutory and corporate standards wherever possible.
These standards are based on customer expectations and made widely available to our users. |
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We will provide detailed information about our services. |
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| Actively engage with customers, partners and staff |
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We will consult our users regularly and deliver a service that is tailored to their
requirements. |
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We will analyze and take action from the results of feedback. |
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We will work with a range of other service providers to create overall improvements for
customers. |
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| Be fair and accessible to everyone and promote choice |
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We will treat all customers with fairness, privacy and dignity. |
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We will provide a wide range of services using new technology wherever possible. |
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We will provide an efficient, professional and dignified service by trained staff. |
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| Continuously develop and improve |
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We will strive to continually improve our service. |
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We will demonstrate that users are satisfied with the quality of our service. |
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We will do our utmost to put right any failures or problems highlighted through our
complaints procedure or other means. |
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