Step 1 – Make sure the equipment is connected to power and is responding to the network transactions

Step 2 – Make sure your username and password are still correct. These are usually entered
through a connection program that MetaMAX provided. You will probably have to retype your
password, as you won't be able to read it on-screen

Step 3 – Locate the TCP/IP settings for your computer. In Windows, these are found in the
Network and Dial-up Connection control panels. In Mac OS 9.2 and earlier, they're in the
TCP/IP control panel. In Mac OS X, they're in the Network section of System Preferences

Step 4 – Check that the host name and domain name information are correctly entered in the TCP/IP settings. This information should have been supplied by MetaMAX

Step 1 – Call MetaMAX's support number to find out if you have been affected by a service outage.

Step 2 – Unplug the power from your modem (whether it's telephone, DSL or cable) for at least 10 seconds, shut down your computer, plug the modem back in and restart your computer

Step 1 – Power cycle the system by shutting it down and switching it on after at least thirty seconds.

Step 3 –Determine if the network card is working adequately. Identify the malfunctioning adapter by disabling the cards one by one.

Step 4 –Move one of the portable hosts--such as a laptop--closer to the router. If it works etter,interference or low signal strength is the reason for poor Internet access. Inadequate signal performance can be caused by several factors including cordless devices working within the frequency range (2.4 GHz) of a wireless network, shiny surfaces and too much distance between hosts and access points. Resolve this issue by using a wireless repeater-a device that amplifies wireless signal so it reaches distant areas within the premises. Minimize signal interference by maintaining a distance of at least one meter between cordless devices and the router. Alternatively, buy gadgets that function at frequencies other than 2.4 GHz. Try changing the WiFi channel for better results.

Step 5 –Check the functioning of wireless router and access points. Adjust the router antenna to get an optimum signal. Most wireless routers come with omni-directional antennae to send signals in all directions, a situation appropriate for a square-shaped network.

Step 6 –Change the location of the router and access point. They should ideally be placed centrally between all computers. As the signal bounces off smooth and shiny surfaces, routers and access points should be placed away from windows, doors, mirrors and other metallic surfaces.

Step 7 – Examine signal performance by using the monitoring utility that typically comes with the access point.

Step 8 –Check that the devices show correct lights. Device lights are an indicator of accurate connections. Different lighting patterns indicate different things. For example, some network cards show green light on successfully establishing a connection. Similarly, the router's wireless LAN (WLAN) light is turned on at all times, even if no device is connected to it. Further, this light blinks when a host communicates with another host. Unexpected lighting indicates a problem. Go through user manuals to get familiar with this feature and make sure the devices show desired lighting behavior.

Step 9 –Use wireless Internet utilities to check the SSIDs and channels neighboring wireless network are using. Change your network's SSID and/or channel if they are the same as that of other networks in the vicinity.